FAQs

About Children’s Miracle Network
Where can I find more information about Children’s Miracle Network?
Which Children’s Miracle Network Hospital is in my area?

Miracle Home Program
What is the Miracle Home program?
How do I participate?

Miracle System
What is the Miracle System?

General
What is my Office/Associate ID and where can I find it?
What do I do if the Office/Associate I am searching for is not listed?

Sign Up An Associate
How often do I (or my Associates) need to sign up?
Can individual Associates sign up by themselves?
How do I change how much I am donating?
How can I get a new Miracle Home participation certificate?

Donate
How often do I need to make a donation?
How can I credit more than one person for a single donation?
How do I mail my donation?
Where can I find the Office Contributions reporting form?
How much of my donation goes to my local Children's Miracle Network hospital?
How do you determine which hospital my donation benefits?
How do I know if my donation is secure?

Miracle Office
What is a Miracle Office?
Why is it important to be a Miracle Office?
How do I get a window cling for my office?
How often do I need to renew my office’s status?

Honor Cards
What is an Honor Card?
What does an Honor Card look like?
How do I request an Honor Card?
I made an error while entering data for my Honor Card. Can I fix it?
How often are Honor Cards sent?
Will I know when my customers receive their card?

Office Reports
How do I access reports for my office?
What can I use these reports for?
How can I export my reports to Excel?

Security
How do I know that my online donations are secure?

More Resources and Tools
Where can I find more resources to help market my participation in the Miracle Home program?
What is Miracle Soup for RE/MAX?
Are resources available on Mainstreet?
What is the difference between the resources available on Miracle Soup for RE/MAX and Mainstreet?
Further Assistance

About Children’s Miracle Network [Top]

Where can I find more information about Children’s Miracle Network?
Visit www.childrensmiraclenetwork.org for more information about the organization, our sponsors, the hospitals we partner with and the children we serve.

Which Children’s Miracle Network Hospital is in my area?
To find the Children’s Miracle Network Hospital in your area, visit www.childrensmiraclenetwork.org and quickly search by your zip code. Or, contact your office administrator to find out which hospital benefits from your support.

Miracle Home Program [Top]

What is the Miracle Home program?
Since 1992, RE/MAX has been the exclusive real estate partner of Children’s Miracle Network through the Miracle Home program. The concept is simple: RE/MAX Associates make a donation with each closed real estate transaction.

By joining the collective efforts of the RE/MAX family, you can help make miracles happen for millions of kids each year. And 100% of your donation helps kids at your local Children’s Miracle Network Hospital.

How do I participate?
Step 1: Click on the Sign Up An Associate link.
Complete the form, indicating the level at which you wish to participate and click Submit.

Step 2: Make a donation with every closed real estate transaction.
You can make a donation yourself online via check or credit card by clicking on the Donate link. Or, contact your office administrator and ask if there is already a donation process in place.

Step 3: Promote your participation in the Miracle Home program using the many tools and resources that are available online. Request Honor Cards for your clients, order Miracle Home sign riders, download press releases and logos ― and more!

The Miracle System [Top]

What is the Miracle System?
The Miracle System is a comprehensive online database developed to help RE/MAX Associates, RE/MAX regional staff, and Children's Miracle Network Hospitals program directors manage donations in one centralized location.

Associates receive the following benefits:
  • Less paperwork
  • Improved accounting and tax receipts
  • Speed and efficiency of online donation process for checks or credit cards
  • Automatic mailing of Honor Cards
  • Improved reporting
  • Real-time processing of information

General [Top]

What is my Office/Associate ID and where can I find it?
The Miracle System identifies donations from RE/MAX Associates by their RE/MAX Associate ID or from RE/MAX offices by the office code. You can easily search the database for these identifying numbers by clicking the Search link next to the ID fields.

What do I do if the Office/Associate I am searching for is not listed?
The Miracle System is updated on a monthly basis with information downloaded directly from the RE/MAX web roster. This helps ensure that we have the most current Associate and office information possible. On some occasions, however, an Associate can be missed during the download.

If this happens, we can add the Associate to the Miracle System. Contact us at support@cmnhospitals.org and tell us the Associate’s name, RE/MAX ID, and the office name and location.

Sign Up an Associate [Top]

What happens when you sign up an Associate?
When an Associate signs up, it means that he or she is committed to participating in the Miracle Home program. Signing up is an important step because:

  • Associates will receive their participation certificate via a link in their confirmation email
  • Office administrator can verify the amount and frequency of Associate donations
  • Office administrator can easily verify that all Associates are signed up and the office qualifies for Miracle Office status

** You must contact your office administrator to make the actual donation!

How often do I (or my Associates) need to sign up?
You only need to sign up for the Miracle Home program one time. If you need to make changes to your information once you have signed up, contact your office administrator. They can access and edit your donation information in the View A Report section under your location’s Office Reports.

Is signing up the same as making a donation? Are donations made automatically?
No. When you sign up, you are only indicating that you want to participate in the Miracle Home program. No donation or other financial transaction is made at that time.

The Miracle System does not currently automate recurring payments, nor do we bill agents. Associates or office administrators must remember to submit donations according to the individual procedures established by the office.

Donations can be made at any time via e-check or credit card by clicking on the Donate link.

How do I change how much I am donating?
Please contact your office administrator. They can access and edit your donation information in the Reports section under your location’s Office Reports.

Where can I get a copy of my Miracle Home participation certificate?
Access your office’s Pledge Report from the Office Reports link in the View A Report section. Find the Associate for whom you want to reprint a Miracle Home program certificate. Click on the Generate New Certificate button next to the Associate’s information. This will generate a new PDF that can be saved and emailed, or printed and displayed.

Donate [Top]

How often do I need to make a donation?
Once you have signed up for the Miracle Home program, it is your responsibility, either personally or through your office administrator, to make a donation. You can make a donation at any time via check or credit card by clicking on the Donate section.

Each RE/MAX office may have a different process in place for making a donation. Some make donations as transactions close; others may make payments on a quarterly basis. It is up to the individual and the office to decide how this will work.

Also, some RE/MAX regions have a process in place to bill agents for their donations. However, this varies from region to region and you will want to check with your office administrator, Broker/Owner or RE/MAX regional representative. You will never be billed directly by Children’s Miracle Network’s national office.

How can I credit more than one person for a single donation?
The Miracle System allows you to quickly and easily make a single payment on behalf of multiple Associates.

Start by clicking on the Donate tab and choose Office Donation. When you enter your payment information, be sure to select the option to “Split this office donation into individual Associate donations.” A list of Associates in your office will automatically appear, and you will be able to indicate which Associates should receive credit for the donation, and for how much. Enter this information and finish your transaction as you normally would.

How do I mail my donation?
While donating online is the preferred method, there are times when it is necessary to mail your payment. For example, we cannot accept third-party checks online.

In this instance, or if for any other reason you need to mail a payment, send it with a copy of the Office Contributions reporting form to:

Children’s Miracle Network
205 W 700 S
Salt Lake City, UT 84101
Attn: Accounting

Where can I find the Office Contributions reporting form?
The Office Contributions reporting form is available to download by clicking here.

You can also find a link to download the form in the Donate section of the Miracle System, under the “How to Mail a Check” section. Or visit Miracle Soup for RE/MAX and look in the Forms section.

The Office Contributions reporting form should accompany every check mailed in because it lets our accounting department know that they have received a RE/MAX donation, and prompts them to credit the appropriate office and Associate(s) as well as providing useful data regarding the purpose of the donation (golf tournament, Miracle Home donation, etc.).

How much of my donation goes to my local Children’s Miracle Network Hospital?
One of Children's Miracle Network Hospital's founding commitments is to keep all funds within the community in which they are generated. 100% of donations go directly to the Children’s Miracle Network Hospital in the area where the funds are raised. That hospital can use those funds to provide lifesaving care, purchase equipment, organize educational programs and provide other pediatric services.

Children’s Miracle Network’s operating expenses are met by separate, additional underwriting funds from national sponsors such as Walmart, RE/MAX International, Foresters and various others.

How do you determine which hospital my donation benefits?
Each Children’s Miracle Network Hospital sits within a specific geographic area called a Market. Donations are distributed to each hospital based on which zip codes fall within the market boundaries.

For every RE/MAX donation, the Associate’s postal zip code is used to determine which market the office location is in, and subsequently the Children's Miracle Network hospital that will benefit from contributions made by that office and its Associates.

If you use the Miracle System to make your donation, your zip code is determined by the Office and/or Associate ID that you enter to complete a donation online. If you mail your donation, the Office Contributions reporting form will ask you to provide that information as well. Funds are then distributed to each hospital on a quarterly basis.

How do I know that my donation is secure?
Children’s Miracle Network is committed to keeping your personal information secure. We employ a number of methods to maintain that security, including:

Unique Identifiers. To access the Miracle System, you are required to enter a valid Mainstreet user identification code and password. We use this authentication to insure that users who access the Miracle System are part of RE/MAX.

Secure Browsers. We recommend that you use the most recent version of your Internet browser (e.g. Explorer, Netscape, Firefox) when you access our online services. Secure browsers allow protected communication with our Web site by encrypting the information between you and our site. You can tell your information is being protected when you see a URL that begins with “https” (instead of “http”) in the address line and a secure symbol, such as a closed padlock or key icon, at the bottom of your browser screen.

Timeout Feature. For additional protection, our online application has a timeout feature that automatically ends your session after a certain period of inactivity.

Miracle Office [Top]

What is a Miracle Office?
A Miracle Office is a RE/MAX office where 100% of Associates are participating in the Miracle Home program.

Why is it important to be a Miracle Office?
Having 100% of Associates in your office participating in the Miracle Home program shows your customers that you care about giving back to the community in which you and your colleagues are doing business.

When your office reaches 100% participation, complete your Miracle Office confirmation through the Miracle System to let us know you’ve reached this goal. You will receive a colorful Miracle Office window cling, perfect to display at your office location to promote your involvement in the Miracle Home program, and let your customers know that your RE/MAX office is also a philanthropic leader in your community.

How do I get a window cling for my office?
When 100% of Associates are participating in the Miracle Home Program, click on the Miracle Office link and fill out the Miracle Office Confirmation form.

Once the confirmation has been submitted, you will be sent a letter of appreciation, along with a Miracle Office window cling like the one shown here. Display this cling proudly to demonstrate your commitment to the community through your participation in the Miracle Home program.

How often do I need to renew my office’s status?
On December 31 of each year, Miracle Office status resets for all RE/MAX locations. In order to receive your window cling for the current year, you will need to renew your status online through the Miracle System, beginning each January.

Honor Cards [Top]

What is an Honor Card?
For a contribution of $25 or more to Children’s Miracle Network, an Honor Card can be sent to your customers, acknowledging that you have made a gift in their name. The card contains the RE/MAX logo and your Children’s Miracle Network affiliate hospital logo, and is personalized with your name and office name.

Honor Cards connect you to a cause-marketing partnership available to no other real estate organization, and allow you to show your customers that you are giving back to the community. Use Honor Cards as the perfect closing gift!. Honor Cards also make perfect gifts for any occasion for friends, family, colleagues, or neighbors.

What does an Honor Card look like?
To view a sample card, click on the Honor Card tab of the Miracle System and select Preview a sample card. The inside sample image indicates which sections of the Honor Card are personalized.

How do I request an Honor Card?
You can request an Honor Card for your customer in just a few quick steps!

Begin by clicking on the Honor Card menu link and select “Create an Honor Card.”
  1. Enter the Associate and Office IDs for the sender and verify their contact information.
  2. Enter the recipient’s contact information
  3. Review your entries and submit your request.

The selected Associate will receive an email confirming that the request has been made.

Please Note: Making an Honor Card request does not automatically generate a donation. This tab is simply where you enter the correct data. You are eligible to send an Honor Card based on past or upcoming donation levels of $25 per card.

I made a mistake when entering data for my Honor Card. Can I fix it?
If your Honor Card request has not already been processed and sent to the printer, you can have a correction made to the card.

Send an email to support@cmnhospitals.org and provide the card order number that should have appeared on your Honor Card confirmation page when you entered your request online.

How often are Honor Cards sent?
Honor Card requests are sent within 5 business days.

How will I know when my customers receive their Honor Card?
If you enter your Honor Card request through the Miracle System, the system will ask you to confirm your email address at the time a card is entered. When you finish your request, a confirmation email will be sent to that address, confirming that a request has been made. The confirmation email includes the Associate’s name and the client’s name and mailing information as it was entered online.

Office Reports [Top]

How do I access reports for my office?
Please contact your office administrator.
The View A Report section of this site will allow the office administrator to view contribution, participation and Honor Card request details for each of the Associates in an office.

What can I use these reports for?
Reports are very useful for tracking the progress of the Miracle Home program for your office or for individual associates. Get real time data about donation totals from the donation report. Review Honor Card requests made by Associates in your office, and reconcile against your donations. Track the agents who have signed up to participate in the program and even reprint a participation certificate!

How can I export my report results into Excel?
You can export the results for any report into a Microsoft Excel file by clicking on the Export button at the bottom of the page.

More Resources and Tools [Top]

Where can I find more resources to help market my participation in the Miracle Home program?
Children’s Miracle Network and RE/MAX International have worked together to provide Associates with an extensive variety of tools that are available through our comprehensive online resource Miracle Soup for RE/MAX.

Easily accessible from the Children’s Miracle Network information page on RE/MAX Mainstreet, Miracle Soup for RE/MAX has logos, press release templates, DVDs, PowerPoint presentations, downloadable videos, listing presentation flyers, fundraising ideas, and more!

Additional customizable pieces, such as flyers, are available through the RE/MAX Design Center.

What is Miracle Soup for RE/MAX?
Miracle Soup for RE/MAX is an intranet site hosted by Children's Miracle Network Hospitals specifically for RE/MAX. It is accessible from RE/MAX Mainstreet and contains a host of tools, including press release templates, logos, multimedia downloads, fundraising guides, and more.

Are resources available on Mainstreet?
Many resources are available on Mainstreet, including posters, press release templates, logos, and more.

What is the difference between the resources available on Miracle Soup for RE/MAX and Mainstreet?
Mainstreet is home to most of the tools you will need, however Miracle Soup for RE/MAX includes a wider variety. However, Mainstreet gives you access to customizable flyers through RE/MAX Design Center.

Further Assistance
Email Children’s Miracle Network at miraclesystem@childrensmiraclesystem.org or call us at (801) 214-7400.

Please Note: If you are experiencing a technical problem not directly related to Children’s Miracle Network and the Miracle Home® program, please contact RE/MAX support directly at ecare@remax.net.